BuzzBox Mini Install- trouble connecting App to my WIFI


#1

Hello there! I just received my first Buzzbox and am excited to get it up and running!

However, I’m having issues connecting the App to my Wifi. I get to Step 2 of the registration, I am able to connect my phone to the Buzzbox wifi. But when I hit ‘next’, an internet browser window opens (192.168.0.1) showing a blue folder labeled “hello”. It asks me if I want to open it in yahoo mail? or save it to my files? I tried both of these, but neither yields any results. At no point does “scan” appear in the browser window for me to locate my normal wifi network. So I’m stuck. I have an iphone SE version 12.3.1. What am I doing wrong? Thanks so much for your help!


#2

I’m having the exact same problem.


#3

Me too. Same problem here


#4

Sit tight - we have a solution - putting the finishing touches on it now and will post a newsletter update when that’s done - give us another day.


#5

Still same problem…


#6

Hang tight? Seams to be your motto sir. Your product will be used as an example of frustration…


#7

Hi @Brian – please see this thread for updates: *BuzzBox Mini Wifi Connectivity Issue*


#8

Continuing to define incompetence. Still isn’t working now the app won’t recognize any mailing address…


#9

Brian,

Did you update the app? The mailing address issue came up for us in testing. When you enter your address, it should query a mailing API, and you’ll see a list of addresses populated below. You have to select yours from the list for it to work.

Let us know if that works.


#10

Yes I did on both my devices and it is still not working…