Problem with order

Hello,
I’ve tried to contact you through several channels. But no response. I have an order with you for several weeks. But I didn’t get the product and you don’t even communicate. Where is the problem?

How long do you have to wait here for an answer? I understand that you’re doing new projects https://www.gofundme.com/f/open-source-eur40-hydroturbine. But you can not bother with your existing customers who objendlai goods but have not received anything yet :(. We are disappointed.

Hi @Petr_Misak, apologies for the lag in communications. I believe if you ordered a BuzzBox Mini late last year, this was a pre-order and the unit(s) will be on their way to you.

We have upgraded our support system because emails were previously not coming through properly. Please try support@osbeehives.com again if you still have questions and you will get the answers you are seeking.

Apologies again, we hope you enjoy your BuzzBox!

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